Privacy Policy

These terms of use have been drawn up by SEREFRA, Lda. to provide information to any user of the website (“Website”) and its pages, pursuant to art. 13 of Legislative Decree 196/2003, “Personal Data Protection Code”, it being expressly understood that, for users to enjoy services designed for the purpose, specific information will be provided from time to time; furthermore, specific consents to the processing of personal data may be requested.

Where and how to process data?

The data processing linked to the computer query from the address corresponding to the home page is carried out at SEREFRA with electronic support – in any form – media.

Type of data processed

Browsing data

When running information systems and executing software procedures as required for the operation of this Website, our company acquires some personal data that may be implicitly transmitted using Internet communication protocols. Such information is not collected to be associated with any identified users; however, it may be processed and associated with data held by third parties to enable the identification of users, provided that the judicial authorities have expressly so applied. The said category of data includes the IP addresses and the domain names of the computers used by users connecting to the website, the URI addresses of the requested resources, the time at which the request is sent, the method used to send the request to the server, the size of the file obtained in response to it, the numerical code showing the status of the response provided by the server and other parameters related to the user’s operating system and IT environment. The aforementioned data – which make up the connection log – are used by SEREFRA for the sole purpose of obtaining anonymous statistical information on the use of the website and ensuring that the website operates correctly.

Data provided voluntarily by the user

The optional, explicit and deliberate sending of e-mails to these addresses as stated on our website involves the acquisition of the personal data provided. Specific information on the data provided will be available, with reference to the services specifically designed on the site.

Optional provision of data

Subject to the provisions relating to navigation data, the user is free to provide personal data as requested from time to time or personal data that the user may be willing to submit. In the event that failure to provide some data prevents a requested service from being delivered, it will be stated which data will be required for the execution of the relevant procedure or the provision of the requested service.

Information Security

Specific security measures will be taken to prevent data loss, illegal use, misuse and unauthorised access.

Rights of data subjects

The persons to whom the personal data refer may, at any time, obtain confirmation as to whether the data is available and be informed of the contents and origins of the data, verify its accuracy, request that any personal data be added or updated, or request its correction, pursuant to art. 7 of Legislative Decree 196/2003. Pursuant to said article, said persons may request that it be cancelled, modified anonymously or that data processed in violation of the law be blocked; furthermore, said persons may not agree, for lawful reasons, to process said data, provided that said persons write to SEREFRA – for example, by e-mail to the following address:

Holder of the Personal Data

The personal data is held by SEREFRA, Lda. with registered office at Rua da Mina, 235, 4410-269 Canelas, Vila Nova de Gaia, Portugal. SEREFRA can also be contacted at the following e-mail address: SEREFRA reserves the right to modify or correct this privacy information at any time – for example, following the application of relevant new provisions. Under such circumstances, any modifications will take effect after 15 days of publication on the website.